Well, not long after the training mode came to an end, I made a bonehead mistake. I forgot to get my girlfriend set up with the App and when she came over when I wasn’t home, the alarm went off. Unfortunately, I was not able to cancel her mistake due to me fumbling with a rather clunky app interface on my phone. Luckily the Ring representative from the monitoring team called very quickly and I was able to avoid a cop showing up and a possible charge$$. My interaction with the Ring rep was fantastic. They called very quickly and the person I spoke with was extremely professional, kind and knowledgeable! They made me feel like a valued customer for sure.
This has to be some of the worst customer service I have ever experienced. The web site is very slick, and the pre-sales information is very well prepared. The product does not work, and my Wi-Fi extender (that I bought just for this purpose) didn’t even get a usable signal from 15 feet away with no obstructions. So, after long chats (and waiting a LONG time to get someone on chat in the first place), I convinced them after several conversations to give me a refund… which never came. Three weeks after they received the product back, there was no refund. I went on chat to find out why, and TWO HOURS of chatting later (after their chat system kicked me out for inactivity while THEY looked up my information), they say a refund was issued, but refused to provide any email documentation stating such. This is absolutely unacceptable. I wish I had come to this site to look at these reviews before I wasted time and money on a product that doesn’t work, and which is supported by an incompetent support staff. RUN AWAY from this company! They pretty much stole $500 from me!
I installed the Spotlight Cam Wired at the front of my home, where there’s an outdoor outlet within the power cord’s 20-foot range. I put the Spotlight Cam Solar in the backyard, where there’s more unobstructed sunlight. Each camera comes with its own mounting tools, including a screwdriver, drill bit, mounting bracket and screw set with wall anchors.
I know the doorbell works because I have a rule that runs on the doorbell. I know the alarm does not work with IFTTT. Now I’m questioning my assessment of the Spotlight. I can’t remember if I actually used an IFTTT recipe with it or just assumed there was one. I gave the camera to my dad so I’ll have him check and then update the article if needed. Thanks for the tip!
UPDATE 16FEB2018: After two weeks, I must downgrade my review... it's become obvious that the Ring Floodlight Cam only detects motion during the day. At night, I can walk through the center of my defined motion zone, but the cam won't record until I'm within 10 feet of it. The defined zone is my driveway which is about 40 feet long and we have 3 cars. As long as the ne'er-do-wells only break into the car parked closest to the Ring cam, they will be recorded. A quick Google search for "ring cam won't detect motion at night" will yield many stories of the Ring product line failing to work in darkness. Apparently, the problem has been documented since September 2017 and Ring has failed to fix it. I must say that I'm beyond disappointed. At least I discovered this in enough time to send the cam back to Amazon for a refund.