Ring's updated app (which will roll out to everyone in the coming weeks) brings lots of improvements for those invested in the ecosystem. You have quick and easy access from the main screen to the alarm features, as well as a glimpse of what your cameras are seeing. Things can be a little slow to load, depending how much equipment you have, but most of the time it works great.
Arlo Pro 2 also works with Arlo’s continuous video recording (CVR) plan. The catch is that the camera must remain plugged-in in order for the feature to work, and Arlo’s power cord is not weatherproof. The subscription is per camera and also works with Arlo Q, Q Plus, and Arlo Baby. For $9.99 per month, they will provide 14 days of 24/7 CVR, for $19.99 per month you get 30 days, and for $29.99 per month, you will get 60 days. Arlo provides a discount if you pay for the year upfront and they offer a 50% discount if you have more than one CVR plan on your account.
In the end, the best camera depends on what you want to accomplish. There is no one-size-fits-all solution regarding home security. I want to use my camera to help my neighbors. I’ve found that continuous recording is crucial. After all the testing, I went back to Nest Cam indoor supplemented by my Ring Video Doorbell before finally swapping to Nest Hello. Currently, I use Nest Hello with the $5 per month plan backed by a WyzeCam 2 (on my porch). WyzeCam 2 is an indoor camera, but it’s $25 so I’m not overly concerned about it giving out. It offers free cloud storage and CVR to an SD card. However, for my backyard, I feel Arlo Pro is ideal. I don’t need continuous recording, I don’t want more wires, and it wakes up faster than Canary.
I haven’t had any issues with Arlo Pro, but I called their support team to get a feel for support quality. As Netgear owns Arlo, phone tech support is managed by Netgear, and they offer offshore support. It was the stereotypical experience you think of when you think of tech support. I called into a phone queue, waited a little bit (not long), got transferred to someone who struggled to understand my question, she put me on hold, she came back to clarify my question, she put me on hold, and then she came back with an answer. While it wasn’t a bad experience, it was sub-par compared to the tech support experiences provided by Nest, Canary, and Ring.
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I’m trying to set my mom up with a constant live feed of their front door. I bought a cloud cam and echo show, before realizing their house isn’t set up to get much of a front door view from the inside. Think a hard wired ring pro with echo show always displaying the live feed would work, or drain the rings battery even though it’s hard wired? Any other ideas? I’d like to keep the echo show, but will probably return the cloud cam.
Ring Protect retails for $199 for the basic hardware, which is also less than Nest Secure’s $399 entry price. The system also works with all of Ring’s existing products, and will be rolling out support for third-party connected devices over time, too. On its own, it operates as a self-monitored connected security system, sending you alerts while you’re away. The Protect plans starting at $10 monthly include 24/7 monitoring by professionals, as well as unlimited cloud storage for recording from an unlimited number of Ring devices, as well as a 10 percent discount on future Ring hardware purchases.
I’ve had 2 Arlo Pro cams for a few months now. They both work very well, although the false motion trips by wind or in my case a train that comes by is a bit annoying. But what I have found is that I really want a camera that is on 24/7, that I can go back and scan thru in case there’s an issue. The other thing is the delay. I had a person enter my property and the Arlo caught him just as he was almost out of the camera. A friend of mine told me to check out a FLIR camera. I don’t have a good home security system, so I would like to have something that can expand as far as needed. I can always take my Arlo to my office and use it there if I decide to switch.
You can also disarm the system from the app, but in a break from convention, Ring does not offer a key fob for arming and disarming the system. Geofencing that would automatically arm and disarm when you leave and return isn’t supported either. Harris said those were conscious design decisions. “What it came to was security,” Harris said. People said ‘Hey, I want this to automatically disarm my security system when I get close.’ The question then becomes: How close? And is it really you with your phone? Or did someone pick it up at the park, find your address, drive to your house, and let themselves in?”
You can set your system to “Away,” which means that all the sensors connected to the system are monitored for activity. “Home” mode means that all exterior and perimeter sensors are monitored, but not inside your home. “Disarmed” mode means that all monitoring is off, and is useful if you’re having a barbecue and people are coming in and out of the house frequently. You can change modes by hitting the corresponding button on the keypad and the access code you’ve created for the system.