3. Both Arlo and Nest have a lag from time to time. There are moments when I pull out my phone to stream Nest and it just spins and spins. I have to hard close it and then reopen the app. When it’s working, I can usually access footage in about 4 seconds. Arlo takes about 8 seconds to wake. There is also a 4 second difference between what you see on your phone and what’s happening in real life. WiFi will really depend on the speed and quality of your internet connection at home. I would suggest performing a quick test to see your current upload/download speeds.
WINNER Nest, Canary, and Ring all provide excellent tech support experiences, but a general word to the wise: When you self-monitor your home security system, expect to do some troubleshooting from time-to-time. It’s an inevitable part of the process. Most of the outdoor devices I’ve tested have had issues, though Nest appears to be leading the way.
Stick Up Cams will also integrate with Ring Alarm and Alexa in the coming months. When Ring Alarm is disarmed, Stick Up Cams inside the home will stop recording and detecting motion. When Ring Alarm is triggered and the siren sounds, it can be programmed to also prompt the Stick Up Cams to start recording. Neighbors with Alexa devices will be able to access their Stick Up Cam feed (i.e. “Alexa, show the living room camera”) and view the most recent motion event (i.e. “Alexa, show me the latest event from my backyard”). Additional Alexa functions and Ring integrations will be added to Stick Up Cams later this year.
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The second issue I have for the system is that there is no quick exit feature. For the entire six years that I've had a security system, I have been used to being able to press a button that will give me one minute to quietly exit the house. This is important when I am leaving for work a few hours before my family wakes up for their day. The Ring system doesn't have this feature at all. When the system is armed, it has to be disarmed (which it announces) and rearmed before exiting with a delay that can be set up with your phone (it will announce this as well and will make a sound while it counts down) or can be armed from your phone after you leave (again, it will announce this with the countdown sound). You either have to chose if you want the system to count down or not. Not counting down will immediately arm it and you will have to arm from your phone if you leave and arm it on the "Home" setting while others are still there. You can adjust the sound that is emitted from the panel so that it isn't loud, but it will also make your door and window chimes use the same volume all of the time. If you have your system armed while you’re home, and the volume is down, you might not hear the system telling you that it needs to be disarmed if you forget and open a door. There is no in-between here. If you have to leave while others are still sleeping, this may be a problem for you.
Just as heads-up, customer support from Ring was top-notch. After a week of use, I had an issue with a sensor that wasn’t communicating properly. Fortunately it didn’t trip the alarm (I say fortunate as I wouldn’t want to local police to show up for faulty sensor). A late night call to the Ring customer service, which appears to be U.S. based, helped to resolve the issue. The rep was professional and patient. All told, I’m glad I chose Ring.
So, is the Ring Alarm for you? If you're looking for a DIY alarm system that provides external monitoring and doesn't cost a fortune, I'd have to say that this is the option to consider. There is no shortage of great options out there from companies like Nest, SimpliSafe, and more, but they all come in much more expensive than this. At under $200 for the base package, it's really hard to beat what Ring is offering here.
To test all the professionally monitored security systems out there would too expensive due to the high monthly fees so I usually keep up with them at CES when I can, and Vivint attends CES. I’ve seen all of their cameras including the doorbell in Vegas, but it’s not the same as living with something for months and experiencing the quirks that often come along with longterm ownership. You can read my Vivint review here, but I doubt it’s going to help with the issue you are experiencing. Vivint processes motion events in the cloud. I believe they recommend that customers have a minimum upload speed of 2MBPS.
Ring Neighborhoods is a service that lets you share videos with other nearby Ring users or anyone who has downloaded the Ring app. The service ties into another feature called Ring Locations. Ring Locations allows you to attribute your different Ring devices to different locations and customize user access for the same. For example, you might have your Ring Doorbell at one location where your kids have Homeowner user status, while you have Ring Alarm at another location and limit their access to Neighbor.
I’ve never tried to live stream continuously. I assume that’s possible, and if you hard wire, that shouldn’t be a problem, but what about bandwidth usage? If I wanted to stream continuously, I would probably look into a CCTV system. I’ve never tested one, but I’ve seen some in action. Of course, this would mean using a TV or monitor as your “monitor.” I know you want to keep the Echo Show, but I haven’t tried to do something like you are trying to do so I’m not sure what to suggest. I’m intrigued though.
Ring Chime Pro: For $49, you get a Wi-Fi extender and an indoor chime that lets you know when you have Ring notifications. This accessory is particularly useful if you have a lot of Ring devices in a larger home, as it helps you eliminate Wi-Fi dead spots that could prevent important notifications. You can change the alert tone, adjust the volume and put it on a Do Not Disturb mode. If you just want the chime capability without a Wi-Fi extender, the Ring Chime is $29.
Installing Spotlight Cam Solar wasn’t that simple, which I expected since it requires drilling, but the process was made even more complicated by two issues. First, the box design would have Steve Jobs rolling over in his grave. In fact, I’m not one for exaggerations so know that when I say it’s one of the worst box designs I’ve ever opened, I mean it. On a more serious note, there’s a discrepancy between the instructions found on the app, those printed on the included quick start guide, and those found online.
Hey- just happen to be reading this, and full disclosure I’m one of the canary founders. Our battery is designed to sub – temperatures and i had mine sitting under snow and it still worked (though video was white as it was… well… under the snow). We say it goes to -4 degrees F (-20C). But yea, the battery won’t last as long in that cold, but you can keep it plugged in, or just charge it overnight to get it back up and running. Cheers, Adam
The device’s design causes another issue. In theory, each clip cable needs to be screwed in. I’ve heard others claim this is for security reasons, making the device harder to steal. But I don’t see how this could be true. It’s not hard to walk up and unscrew the camera from the cord and walk away with it. The camera attaches to the base using a magnet, and it connects to the power adapter using a cord that you simply push and twist to disconnect.
Speaking of monitoring, there are different modes that you can set when arming the alarm. When you're at home, there are two choices, including Disarmed and Home. With disarmed, there is no 3rd-party monitoring happening, so you can open and close the doors, windows, and more as you please. Home mode is used for times like when you're home alone or going to bed, and there is external monitoring involved. With Home mode, you can opt to change which sensors are active and which aren't, which is great for if you don't want a motion sensor to go off because of your pets or something.
At this point you have to verify your address if you choose to sign up for professional home monitoring, otherwise, just agree to the Terms of Service to continue. The next screen gives you the option of adding the included devices, all of which are pre-paired. I removed the battery tape from the contact sensor and it was added immediately. Here you can choose how the device will be used (door, window), give it a name, and assign it to a room (or choose No Room Assigned). I used the double-sided tape to install the sensor on a window, tested it, and moved on to the keypad.
Ring's $199 Z-Wave-enabled Alarm Security Kit is so simple you might overlook it at first. The system includes a base station, a keypad, a door/window sensor, a motion sensor and a Z-Wave range extender. It's all basic hardware with basic functionality -- you won't find any fancy features here -- but the Security Kit is super simple to set up and monitor in the Ring mobile app.